66degrees IT Service Desk Intern

Job Overview

66degrees is hiring an IT Service Desk Intern in Bangalore to deliver first-level support for employee IT incidents and service requests. The intern diagnoses hardware, Windows/macOS, application, and network connectivity problems, documents support tickets, maintains IT assets and user access, and escalates complex cases to the L2 team. The role emphasizes customer service, secure workplace support, clear documentation, and continuous improvement.

Eligibility

Bachelor's degree in Information Technology, Computer Science or a related discipline (or equivalent practical experience). Freshers with prior IT service desk or technical support internship experience. Understanding of Windows, macOS, Google Workspace administration, basic networking (TCP/IP, DNS, VPN), troubleshooting and communication. Preferred: ITIL Foundation, ServiceNow/Jira Service Management or remote desktop support experience.

Skills Mentioned

Key Responsibilities

• 1Provide first-level IT support to employees for incidents and service requests.
• 2Maintain IT assets and manage user access within a secure workspace.
• 3Log, categorize, prioritize and track tickets in the IT support system.
• 4Troubleshoot computers, operating systems, business applications and connectivity issues.
• 5Help users with password resets, account unlocks and software installations.
• 6Escalate complex problems to L2 support with detailed troubleshooting notes.
• 7Maintain documentation, knowledge articles and issue-resolution records.
• 8Guide employees on IT best practices and common troubleshooting techniques.
• 9Participate in on-call rotations where required.
• 10Improve service desk processes and end-user satisfaction.

Who Should Apply?

Review the official requirements and apply if your education, experience and skills match the role.

Quick eligibility check

Eligibility at a Glance

These values come from the verified job record. Re-check the employer page before applying because requirements can change.

Role breakdown

What This Role Involves

The official listing is for IT Service Desk Intern at 66degrees in Bengaluru. Based on the published information, the main areas to review include the responsibilities listed by the employer.

• Provide first-level IT support to employees for incidents and service requests.
• Maintain IT assets and manage user access within a secure workspace.
• Log, categorize, prioritize and track tickets in the IT support system.

Employer information

About 66degrees on This Listing

66degrees is the employer named on the official source used for this job. HD Careers verified this listing against job-boards.greenhouse.io. This section only shows facts available from the verified job record.

No other active listings from this company are currently published on HD Careers.

Resume & interview focus

Skills to Demonstrate

Use these as evidence prompts, not as keywords to add without real experience.

• The employer did not publish a detailed skills list for this role.

Preparation

Before You Apply

• 1Prepare one clear example related to this responsibility: Provide first-level IT support to employees for incidents and service requests..
• 2Keep your employment dates, degree details and contact information consistent across your resume and the employer application form.
• 3Use the official employer page as the final source if any requirement, deadline or application step changes.

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Source & Verification

Source: 66degrees official Greenhouse job posting

Last checked by HD Careers: 17 Oct 2026

Job information can change after publication. The employer's official page is the final source for eligibility, deadlines and application availability.

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